Frequently asked questions

Tap Sign in and choose your email, your Google account or a wallet. Privy, our sign-in provider, handles the sign-in. Your account is created the first time you sign in.

No. You sign in with your email, your Google account or a wallet. With email, Privy sends a one-time code to your inbox each time. Never share that code: support will never ask for it.

Yes. Every room needs a signed-in player, including the practice rooms. The servers list, the leaderboards and the activity feed can be read without signing in.

You get a username the first time you sign in. Change it in Settings: 3 to 20 characters, letters, digits and underscore only, and some names are reserved. Other players see it on kill feeds, on the boards and on your profile.

You must be 18 or over, hold one account, and check for yourself that playing is lawful where you live. The Terms of Service list the restricted territories. Duplicate accounts can be closed and their balances forfeited.

Yes. Open the account menu and tap Hide balances. Your Play balance, wallet figure and points show as dots until you turn it off again.

Open a ticket from the help page while signed in to that account and ask for it to be closed. Withdraw your Play balance first: a balance left in a closed account can be forfeited.

Points are what you play for. Every kill in a PPK or Frag Race room scores points set by the weapon in your hand, and a death never costs a point. Points have no cash value and cannot be bought, sold or withdrawn. Your points balance goes down when you stake points in a challenge or send points to a friend.

Your points balance sits in the account menu. Tap it for the full history at Points: every kill, bonus, challenge and transfer. Your profile shows lifetime points, kills, deaths and your favourite weapon.

Yes, from a friend's profile with Send points. You must be accepted friends and both of you need a username. Send at least 0.01 points, with no more than two decimal places.

Open your own profile, go to Referrals and tap Get my code. Your code is @ followed by your username and your link is tournament.com/@yourusername. A new player who opens your link and signs in for the first time within 30 days is counted as your referral. Your Referrals section shows your visits, sign-ups and points earned, and lists each referred player with the day they joined.

100 points to you for every player who joins through your link, and 100 points to them as a welcome. Daily and lifetime limits apply: at most 1,000 points a day and 10,000 points in all per referrer, and the welcome bonus has a site-wide daily budget. Past a limit the sign-up still counts, but it pays nothing to either side.

Yes. Every new account receives 100 points on sign-up. A player who joins through a referral link, or adds a referral code in their first 30 days, receives a further 100-point welcome, and the referrer earns 100 points too.

Yes. For your first 30 days, Settings has a Referral code field: type the code, for example @skel. A code can be added once. You cannot refer yourself, and you cannot be referred by a player you referred.

Your code changes with your username. Links you already shared keep working.

Your own wallet, set up the first time you sign in. You hold the keys. Your Cash and your Portfolio are in it. Open it from the account menu under Your wallet.

The money you play with, recorded on the site in your name. Swap Cash to Play to play, and swap Play back to Cash when you are done. The rooms play for points and charge nothing, so you do not need a deposit to play.

Your dollars. Dollars you deposit land in Cash. Every other coin lands in Portfolio. Swap Cash to Play to play, and back to Cash when you are done. Only Cash can be withdrawn off the platform.

Cash USDT stays on the chain it arrived on: Tron, Ethereum or Solana. The Cash tab shows one row per network that holds anything, and USDT never changes chain on its own. To send it out, open Wallet, then Withdraw on the Cash tab: choose the chain, the amount and an address on that same chain (the address your last USDT came from is offered, and you can change it). Each chain has a minimum; the form shows it, and what arrives, before you send. The USDT goes out on that chain, usually within a few minutes; if a send cannot go out, the amount comes back to your Cash. Sends out show under the form with their status until they are sent. To turn USDT into USDC instead, tap Swap to USDC: 1 USDT becomes 1 USDC in your own Base wallet, one to one, and only when you press the button.

Open your wallet and tap Deposit. Pick a network and send any coin to the address shown, from any wallet or exchange. Dollars you deposit land in Cash. Every other coin lands in Portfolio.

Any coin, on any network. Pick the network in Deposit and send to the address it shows. Dollars you deposit land in Cash. Every other coin lands in Portfolio.

Yes. Open your wallet, tap Deposit and pick the network you are sending on to see your own address. USDC you deposit lands in Cash.

Nothing is lost. SOL is a coin like any other, so it lands in Portfolio. Swap it to Cash or Play whenever you like.

It goes back to the refund address the deposit address was bound to when it was issued. On Tron and Bitcoin you type that address once, and it should be a wallet you control, not an exchange deposit address. On the other networks the refund goes to a wallet held in your name. The deposit's progress shows in the wallet until it lands or is returned.

Open your wallet and tap Swap to Play. Choose the amount and press once. When you are done, Swap to Cash brings it back the same way.

Withdraw sends Cash off the platform. Swap Play to Cash first if your money is in Play, then tap Withdraw, pick the network and paste the address it goes to. A withdrawal cannot be reversed once it is on the network.

The Withdraw sheet shows any minimum, and the exact amount you receive, before you confirm.

From Cash to an address you choose outside the platform, on the network you pick in Withdraw. Only Cash can be withdrawn.

Withdrawals can be held on an account while its play is checked, a large withdrawal is checked before it is sent, and withdrawals can be paused for everyone for a moment when the site needs it. Your Play balance is unchanged in every case, and the wallet says which it is.

Wallet history shows every move between your Play balance and your wallet on both sides with the same reference, plus sends out and sends on. A row without its partner is marked, never hidden.

DOOM 2 deathmatch against real players, in your browser. A room holds eight players on most maps and six on the small ones: of the 13 maps in the rotation, 10 seat eight and 3 seat six. Sign in, pick a server near you and frag.

Open Servers. The lobby measures your ping to every region and shows it beside each room: lower is a fairer fight. Rooms above 170 ms are closed to you, and quick play only takes a seat inside that limit. Practice rooms are open at any distance.

PPK (points per kill): drop in and out any time. The map rotates every 15 minutes and the in-game board resets with it. Frag Race: the round ends when someone reaches 30 kills, with bonus points to the top three of 50, 30 and 20. Practice: one server close to you, full of bots, free, and kills there score no points.

Fist and pistol 5 points, chainsaw 5, shotgun 4, super shotgun 4, chaingun 3, rocket 2, plasma 1, BFG 1. The weaker the weapon, the more the kill is worth. The value follows the weapon in your hand at the moment of the kill. In perps a death costs the weapon's value plus 5 percent, which is burned; nowhere else does a death cost a point, it only counts against your K/D.

Your ARENA rewards are paid at a rate set by your account: any connected X account 5%, however new, a verified X account 20%, an X account with a verified MetaWinners NFT as your profile picture 25% (checked each time you go into a game). Members 100%, members with a MetaWinners NFT as their profile picture 110%, members with their Marine deployed in the game 120%. Your rate is on Rewards.

In PPK by kill/death ratio: your kills divided by your deaths, with deaths counted as at least one, and you need 5 kills on the map before you are ranked. In Frag Race and Practice by kills.

Leaderboards is five class boards down the page, REAPER to NOOB, each ranked by ARENA earned that day: what a player's kills and race finishes earned that UTC day, shown as dollars with the ARENA paid for it beside (a small day's earnings are paid the next morning and still count on the day they were earned). Equal earnings on a day rank by kills that day, most first. Lifetime boards rank by the ARENA paid. You are on the board of your current rank, and you move boards the moment your rank changes; unranked players join a board once they hold a rank. When the daily payout is on, each PPK board pays its own top three at 00:00 UTC, in ARENA, and says at its foot what it pays; the Frag Race boards do not pay. Today or lifetime, PPK or Frag Race; ARENA boards are global. The points and K/D boards, for every region and for the world, are under Other boards at the foot of the page. Daily boards reset at 00:00 UTC and lifetime never resets. A K/D board needs 25 kills that day, or 100 kills lifetime, before you appear on it.

Stake points and duel one player, first to the kill target of 10, 20 or 30. Both stakes go into the pot and the winner takes 95 percent of it. The stake is whole points, at least 10, with no upper limit, and you can have one active challenge at a time. A challenge nobody takes refunds itself after 30 minutes. A joiner needs 100 ms or less to the server. Once the match is live, a player who drops has 60 seconds to return, then forfeits; a no-show voids the match and refunds both stakes. Kills in a challenge score no leaderboard points. Open Challenges.

In a PPK or Frag Race room, rejoin from the servers list and take a seat in the same room. In a challenge your seat is held for 60 seconds. Results affected by latency or a dropped connection stand.

Activity shows the live kill feed across every server, kills and challenge results, and then your own account activity once you are signed in.

A paid plan, monthly or yearly. Members wear the gold tick and their own member number on their profile, get into the members-only rooms and are paid their ARENA rewards at the members' rate. Everything it includes is on Membership.

There is a monthly plan and a yearly plan, and both prices are on Membership. The pay screen shows what you pay before you confirm.

From your Play balance. Pick monthly or yearly on Membership: the pay screen shows the price and exactly where it is taken from before you confirm. Your gold tick and member number arrive when you join.

It renews at the end of each period you paid for, taken the same way, until you cancel. To cancel, turn off renewals any time in Settings, Membership, Manage membership. You stay a member until the end of the time you have already paid for.

You stay a member for a short grace period while we try again every hour, and Settings, Membership shows the time to pay by, with Pay now. After that your membership pauses: the gold tick goes, your member number is kept, and Start membership brings it back.

It stays with your account. Come back any time and you pick up the same number.

From Friends or from any player profile: send a request and they accept. You can have up to 500 friends and 50 requests waiting for an answer at a time.

Friends see where you are playing in PPK and Frag Race rooms and can join the same room. Practice rooms are private, so only points rooms show.

In the servers list, tap Invite on a room and pick a friend. They get a ticket on the site and an email with a Join button. An invite lasts 30 minutes and only friends can be invited. One open invite per friend at a time: sending again while it is open returns the same invite, and after a decline or an expiry you can invite that friend again 10 minutes after the last invite was sent.

Inbox holds the server invites and friend requests waiting for your answer, and the account menu shows how many are waiting.

Yes. The servers are authoritative, play is recorded, and automated systems analyse input, timing, network and device data for every player. The Terms of Service say what counts as cheating: aim assistance, wall hacks, macros, scripts, bots, modified clients, lag switching, exploiting bugs, collusion, throwing games and account sharing among them.

The site can restrict an account: withdrawals held while its play is checked, or the account frozen so it cannot play, take a challenge or withdraw. Decisions on cheating, multi-accounting, match outcomes, points and rankings are made by the AI judge and are final.

No. Bans and suspensions are the opinion of the AI system that runs TOURNAMENT, and all its decisions are final. There is no human review and no appeal, and a support ticket does not change a ban.

No. One account per person, and one person per device. Sharing an internet connection or IP address with another player is fine; sharing a computer is not. Duplicate accounts can be closed and their balances and points forfeited.

By ticket only. Open one from the help page: tap Help in the account menu, pick a category and describe the problem. There is no live chat. A suspended account cannot open a ticket.

About an hour for the first reply. After that, each reply takes at least a day. The reply comes on the ticket.

One ticket at a time. Put one problem in each ticket and wait for the reply before opening another.

Your username, what you did, when it happened in UTC, and the reference from Wallet history or Activity if the ticket is about money or a match. Never send your wallet keys or a sign-in code: support will never ask for them.

The Terms of Service. Using the site means you accept them, and they are updated by posting the new version on the site.

The Privacy Policy explains what is collected, how it is used and the choices you have. Privacy questions and requests go to privacy@tournament.com.

Your username, avatar, statistics, leaderboard position, matches and kills are visible to other players and the public. Transactions involving your wallet are on a public blockchain by design.

Jamvo Limited, a British Virgin Islands company. Legal notices go to legal@tournament.com.